This passenger information is to help you prepare for your wonderful flight with Balloon Sunrise.

When you buy a ticket voucher from Balloon Sunrise you will receive these instructions in the mail with your ticket.

Flight Confirmation and Weather Check In Procedure

Please Phone: Our duty pilot on 0417 512 010 the night before your flight between 6.30-7.00 pm to confirm the meeting time and to check the weather outlook.

Please Note: For convenience and to avoid phone line congestion this will be a pre-recorded message.


• If the flight is going ahead the message will detail the exact meeting time, location for the mornings flight.

Balloon Sunrise - On the Day...

• If the weather forecast is not favorable , or the flight is likely to be cancelled for any reason the duty pilot will leave a message explaining you the details of the situation.

• Occasionally, in changeable weather conditions, the duty pilot may arrange and ask for you to ring back early on the morning of the flight for a final confirmation.

Please check in on time as you may be inconvenienced or you may jeopardise your flight.

Please note: It is your responsibility to check in with the duty pilot.

• All conditions relating to your flight are attached to this confirmation. Please ensure all the members of your group are aware of these details.

• If you do not arrive at the specified venue for the flight, the ticket is forfeited and no refund will be given.

Our weekend flights sell out well in advance. If your flight is cancelled due to bad weather, you may wish to consider a mid week flight which can be generally booked on short notice.

What to wear and to bring

Generally it will not be any colder in the air during the flight than on the ground. Dress in comfortable clothing for the early morning and the season. You should wear clothes for hiking, waterproof shoes and warm socks because we often take off and land on damp grass caused by the morning dew. A change of shoes and socks is recommended.

• High heels are not suitable

• A hat is a good idea to protect you from the radiant heat out of the balloon burners.

• The burners can sometimes drip water mixed with carbon. Balloon Sunrise will not be responsible for clothing that is stained or damaged as part of our adventure activity.

• Bring your camera or video with you - everything about a balloon flight is worth photographing.

Terms and Conditions

Balloon Sunrise - Melbourne balloon flights


Please be Patient


A Melbourne balloon flight is sensational and the wait for an excellent morning is always worth your while.


Where to Meet

All Balloon Sunrise passengers are to meet in the upstairs reception foyer at the Langham Hotel Melbourne. The Langham Hotel is located at 1 Southgate Avenue Southbank.

Directions and Map for the Langham Hotel http://melbourne.langhamhotels.com/map/index.html

View Google Map

Melways ref: 1B L12. Secure Valet parking is available at your own cost at a great rate for $20 per vehicle. Please drive your vehicle up to the main hotel entrance to obtain the Valet parking.

Visit the Langham Hotel Web Site
http://melbourne.langhamhotels.com

What to Wear

The temperature in the balloon is the same as you will find on the ground. Dress in comfortable clothing for the season. You should wear waterproof shoes and warm socks because we often take off and land on damp grass. A hat is a good idea to protect you from the radiant heat out of the balloon burners.

Bring your camera or video with you - everything about a balloon flight is worth photographing.

Breakfast

A 5-star gourmet champagne breakfast is included in your ticket price and provided in the absolute luxury of the Langham Hotel Melbourne Hotel after the flight.

You can relax and chat with your pilot as you enjoy your sumptuous breakfast.

Non-flying guests are welcome to join you for breakfast. The cost is $35 for adults and $25 for children under 12. Please make breakfast reservations the day before the flight and at that stage we can give you some idea of what time breakfast is likely to be.
Any Other Questions

For anything else you need to know, contact us at Balloon Sunrise on 03 9730 2422 or 1800 992 105